Trust & safety
Trust should come before the visit.
FlatMilo is designed to reduce fraud risk through verification, moderation and transparent information.
Identity verification
Users can submit identity verification. Documents are stored privately and reviewed only by authorised staff.
Property verification
Owners can submit ownership or authorisation documents before a listing is marked verified.
Secure messaging
Conversations stay inside FlatMilo. Phone numbers are never revealed automatically.
Report anything suspicious
Every listing, profile and message can be reported. Reports are triaged by our moderation team.
Risk review
Duplicate images, duplicate contact details and unusual pricing can hold a listing for review.
No payments to unknown users
FlatMilo never asks you to transfer money through chat, and does not collect rent or deposits.
Safety guidelines
- Never send money to someone before independently verifying the property.
- Never share OTPs with anyone, including people claiming to be from FlatMilo.
- Never share your password.
- Visit the property before making any rental payment.
- Verify ownership or authorisation to rent before signing anything.
- Report suspicious behaviour so we can review it.
Important disclaimer
Verification helps reduce risk but does not guarantee that every interaction or transaction is safe. Never send deposits or advance payments without independently verifying the property and agreement. FlatMilo does not claim to be fraud-free — it is designed to reduce fraud risk.
Report fraud