Legal
Refund Policy
Draft policy for review by your legal advisor before launch.
This is a working draft prepared for a product beta. Confirm the final refund window and process with your legal and finance advisors before publishing.
What the fee covers
The ₹199 platform fee grants access: a 30-day connection pass for tenants, or listing access for owners. It is not a deposit and is not brokerage.
When a refund may be issued
If a payment was charged twice, if access was not unlocked because of a technical failure on our side, or if a listing you paid to publish was rejected for a reason that was not within your control.
When a refund is normally not issued
Once a connection pass has been used to contact owners, or once a listing has been published and received enquiries, the access has been delivered.
How to request one
Contact support with your payment reference. Approved refunds are returned to the original payment method through our payment provider.